Terms & Conditions

The User Agreement (hereinafter referred to as the Agreement) governs the relationship between SIA Unitehs (Reg. number LV40003536822, Ganu iela 3, Riga, Latvia, LV1010, tel. 67331490) (hereinafter referred to as 12volt-shop or the Administration) on the one hand and the site user on the other. This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website ("User"). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy. By accessing or using any part of the website, the customer is agreeing to this Agreement.

  • 1. General rules and processing of personal data

    1.1 The User Agreement is concluded between the User and 12volt-shop at the time of registration of the account. The buyer confirms his agreement with the terms set by the user agreement.

    1.2 The user can be any legal or natural person who is able to accept and pay for the goods ordered by him in the manner and under the conditions established by the User Agreement.

    1.3 The online store reserves the right to make changes to the User Agreement and reserves the right to refuse to provide services to anyone, for any reason and at any time.

    1.4 12volt-shop undertakes to respect confidentiality, and also guarantees the security of personal data and their use in accordance with the requirements of the Law on the Protection of Personal Data and on the Services of the Information Society. Information can be provided to third parties only in accordance with the legislation of the Republic of Latvia and only in those cases that are prescribed by law.

    1.5 The Buyer, who is not a Registered on our website, buying Products in the 12volt-shop online store and providing the required information, agrees with the Rules and agrees to the processing of the personal data provided by him only to the extent that is necessary for the proper purchase of the Products, namely:

    1.5.1 to inform Buyers, sell and deliver Goods, identify Buyers - name, surname, mobile phone number, email address, district, city / village, street / house name; house number / building; apartment number; postcode.

    1.6 The registered buyer receives a User profile, password and the right to use the special offers of the 12volt-shop online store. The registered buyer is responsible for the secure storage of the access data and does not allow them to fall into the possession of third parties.

  • 2. PURCHASING, METHODS, COST AND TIME OF DELIVERY

    2.1 In the 12volt-shop online store, goods can be purchased by both Registered and Unregistered buyers.

    2.2 Purchase of Products is carried out by clicking the "Proceed to checkout" button in the "My Cart" section. The Buyer / User is obliged to follow the steps in the purchasing process for the Goods by entering or verifying the information requested in each box.

    2.3 After clicking the "Proceed to checkout" button, you are offered the opportunity to log in - enter the Registered Buyer's account and purchase the selected Products, or make a purchase as an Unregistered Buyer, specifying all the necessary information.

    2.4 After placing the order, the buyer receives a confirmation by email.

    2.5 All parcels are sent the next business day after payment (in rare cases, 2-3 business days). Usually, additional time is required to agree on the characteristics of the ordered goods.

    2.6 Shipping cost is calculated automatically when placing an order and depends on the selected courier service (Latvijas Pasts, DHL, Venipak etc.), the size and weight of the ordered goods and the country of destination.

    2.7 Delivery times depend on the chosen courier service. If the goods are in our warehouse (see the quantity on the website) - delivery in Latvia, Lithuania, Estonia usually takes from 1 to 3 days, delivery time worldwide takes from 3 to 45 days, depending on the country.

  • 3. Information about goods and prices

    3.1 In the online store 12volt-shop, the prices of the Goods are indicated in euros in accordance with the procedure provided for by the current regulatory enactments. The price includes the rate of value added tax provided for by the current regulations. Shipping cost is not included in the price.

    3.2 The Products are sold to the Buyer at prices in effect at the time of purchase of the Products.

    3.3 The price of the goods indicated on the 12volt-shop can be changed by the Administration unilaterally.

    3.4 If necessary, the Buyer can request additional information about a specific product from the manager of the online store by phone or e-mail, which is necessary for him to make a decision to purchase the goods.

    3.5 In rare cases, the product may differ from the image, but it will certainly correspond to the characteristics of the selected item.

  • 4. Replacement & Returns

    4.1 A User have the right to "refuse the goods" within 14 days from the receipt of the goods.

    4.2 Refunds are made within 30 days to the specified account in the buyer's bank (shipping costs are not refundable).

    4.3 In order to refuse the goods, Buyer need to write us an application by e-mail. In a reply letter we will send a form (act of return of goods) to fill out. This act we need for a report to the tax office.

    4.4 If the purchase of goods takes place in the office of our online store, then the buyer does not have the opportunity to use the right to refuse the goods, because in the office, the client has the opportunity to get acquainted with the goods before purchase.

    4.4.1 A purchase made at the office of our online store is considered to be made at the point of sale of a retail store, and not a purchase with a "distance contract" in the online store

    4.5 The online store www.12volt-shop.lv (www.12volt-shop.com) has the right to refuse the buyer the right to “refuse to purchase” or to compensate the purchase price only partially in some cases.

    4.5.1 For example, the product is not returned in its original packaging, the packaging is substantially damaged, warranty seals are damaged, traces of use of the product, scratches and other similar defects are visible.

  • 5. Other

    5.1 A User may be required to give away some Personal Information, including Sensitive Personal Information while browsing through the website or for availing services at the website.

    5.2 Personal Information disclosed to Us by a User will be used by Us for one or more of the following purposes: (a) to help Us in creating content that is relevant to the User; (b) to collect a database of all the Personal Information collected from User.

    5.3 When a User visits the website, one or more cookies shall be sent to a computer or the device being used by the User to visit the websites. Cookies are used upscale the quality of the services provided by Us, including for keeping User preferences.

    5.4 The Terms of "Warranty & Service", "Privacy Policy" are included in this agreement, click on them to read.

    5.5 We reserve the right at any time to change and / or terminate the service and / or access to the site (any part or content of it), at any time without prior notice and / or providing preliminary information.

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